“It was a tremendous success”, said Judith Clarkson, Divisional Director of the Lean Healthcare Academy, “We have held these awards for the past 4 years and each year they have grown, both in the number of entries and more importantly, the quality of lean efficiency projects seen within the healthcare sector.  Having spent an early part of my career in Japan and Motor manufacturing, where lean principles are embedded within their culture, it’s great to see the same business practices being used within the health service delivering some amazing results.  This event was a reward to these individuals who are making a real difference to the efficiency of their organisations, to celebrate in their success and to share best practice.”

 

Lean Healthcare Academy award winners celebrate their success! ````````````

 

The winners announced on the evening were:

Best Impact on Patient Experience Award

This award celebrates achievements which focus on the core aim of a modern health service to provide an excellent and ever improving experience to patients.

Organisation Project
South Tyneside NHS Foundation Trust Improving the Patient Experience for Chronic Obstructive Pulmonary Disease Patients (COPD) in Sunderland.A project designed to prevent avoidable admissions by making use of new technology to improve clinical decision making and enable the team to push the boundaries of community care during acute exacerbation requiring time limited oxygen therapy.

During the first 4 months of the pilot an 85% success rate was seen in admission prevention in the target group, with cost reductions of 55%.

 

 

Sustained Improvement Award

This award category aims to recognise those who have implemented and sustained successful change and can evidence measurable results.

 

Doncaster and Bassetlaw Hospitals NHS Foundation Trust Jeep’s Disease: Changing PracticeThis project was designed to improve outcomes for patients undergoing Pilonidal Sinus operations, including reducing healing times and pain and enabling patients to return to work early. The results of this project have been sustained for five years.

One particularly impactful example shows a patient who was able to return to work within 4 weeks of the new regime after having been out of work for 5 years following their initial operation.  The project revealed huge cost savings with an average reduction of £836.46 per episode of care and these savings continue.

 

 

Pioneers in Tele-care / Tele-health Award

This award recognises those who are leading the way with the adoption of Tele-health and Tele-care as a means of making efficiency improvements whilst increasing the quality of care.

 

Southern Health & Social Care Trust Implementation of Remote Tele-monitoring for People with Long Term Conditions.The project was designed to improve the health and wellbeing of patients with Long Term conditions living in the area. Tele-health has helped patients to understand the importance of medication and lifestyle concordance, identifying triggers before exacerbation, which has offered a greater opportunity for patients to take responsibility for their own health. 86% patients strongly agreed that the monitoring system assisted them in managing their health on a daily basis, and further benefits include reduced reliance on secondary care, optimised use of staffing resources and the ability to better meet the growing needs of patients with Long Term chronic conditions.

 

 

 

Lean Champion of the Year Award

The Lean Champion of the year award recognises people who have made a unique impact in their area or organisation.

Airedale NHS Foundation Trust Richard WyldeRichard has tirelessly worked within Airedale to implement Lean across the organisation and has successfully applied the Productive Series methodologies in the Maternity department. A great success of Richard’s has been with the community midwives, significantly reducing the number of faxes sent saving 355 working hours – these hours have been put back into the service increasing the appointment slots in the ante-natal clinics.

 

 

Productive Series Award

This award was sponsored by the NHS Institute for Innovation and Improvement and recognises those organisations who have made the most progress towards embedding the principles of lean via the Productive Series Initiative.

Healthcare Improvement Scotland(International Award) Releasing Time to Care Implementation ProgrammeThis project implements the Productive Series programme requiring close working relationships with all partners including the Scottish Government Health Directorate and NHS Education for Scotland.

The whole system approach across NHS Scotland is designed to create a culture of continuous improvement whilst also being sensitive to the current economic climate. It aims to provide a high level of person centred quality care.
South Tees Hospitals NHS Foundation Trust Time to Care – The spread of ‘Productives’ across an acute setting.This project is intended to embed a culture change with the training provided at ward level at a time that suits. The focus is on enabling staff to lead and manage change within their own areas.  A pilot for the Productive Ward programme in 2007, 46 wards are currently active with a target for all wards having started the programme within 2012. The savings currently stand at over £50,000, with a mean increase of 19% of registered nurse time which has been redirected into patient care. These changes have been sustained and spread from improvements in the environment to the way teams communicate.

 

 

Embracing Technology Award

This category is awarded for the best use of innovative technology to improve patient experience and streamline working practices.

 

University Hospital of North Staffordshire Embracing Technology – Pharmacy RobotThis project involved the introduction of the automated dispensing system which has led to improved efficiency and reduced turnaround times whilst enhancing quality and patient safety. The robot service has reduced the number of errors below the national benchmark and the project has acted as a catalyst to enable ‘one stop dispensing’ with pharmacists and technicians spending more time on wards.

Error rates and turnaround times have reduced and less delayed discharges resulting in reduced length of stay.

 

 

Sharing Best Practice Award

Continuous improvement is not just about finding new and better ways to do things.  It is also about sharing, spreading and adopting best practice. This award category aims to recognise those who have proactively shared good outcomes across their organisations and also demonstrated successful adoption and implementation in other organisations leading to enhanced results.

The award was sponsored by NETS (North East Transformation Service).

RSL Steeper Prosthetic Rehabilitation: the use of best Practice to drive quality and cost effectivenessThis project is designed to research, develop and produce evidence based practice guidelines for prosthetic prescription and improve services based on life costing of products to improve prescription, reduce patient visits and introduce cost efficiencies.

RSL Steeper are a prosthetic service provider working in partnership with the NHS to provide clinical services.

They have produced evidence based guidelines derived from a critical review of available research evidence and professional consensus of opinion and provided guidance on specific prosthetic components.

These guidelines have been published in book form and are supplied to all prosthetic branches in the UK.

 

Improving Services through Training & Development Award

This award recognises those who have improved quality of care through training and development, going the extra mile to up-skill their staff enabling them to provide the best service possible.

Royal Free NHS Trust Implementation of a hospital-wide ‘diabetes care bundle’ to improve inpatient safetyA trust wide initiative on the implementation of a hospital wide diabetes care bundle involving intensive training of all medical staff.  Bespoke training was provided to each area and involved direct contact with clinical staff. Over 1,000 staff have been trained directly with many more being trained informally and opportunistically.  The training involved clinical engagement with ward staff and their honest and open feedback regarding the new protocols was actively sought and became embedded into those protocols.

This training is fully embedded into hospital policy, and mandatory and cyclical training of all clinical staff is fundamental to the continuous improvement and evolution of the work.

As a result of the training an audit has shown a 70% reduction in hypoglycaemia. Nurses have also reported an increased confidence in managing inpatient diabetes.

 

Special Achievement Award

Each year Virtual College chooses an individual or team who have made an outstanding contribution to the advancement of lean healthcare.

 

Outstanding Contribution to the Advancement of Lean Health Susan Speak  

Head of Lean Improvement.

 

Airedale NHS Foundation Trust

 Susan Speak has remained tireless and irrepressable in utilising lean tools to improve her organisation.Enthusiastically embracing lean whilst working as a midwife clinician and front line professional, but not content with improving her own area, our winner progressed to providing lean support across her trust. A holder of both the Business Improvement Techniques levels 2 & 3 qualifications and a prolific sharer of best practice, many have benefitted from the time and experience she has given to help other individuals and trusts.

 

 

People’s Choice Award

During the event all delegates were asked to vote for the best project across all finalists.

Peoples Choice Bradford District Care Trust Adoption, Spread and Progress of Productive Mental Health Ward programme in a Learning Disability Inpatient Unit.This project utilises the Productive Mental Health Ward initiative which is a key component of the Trust’s QIPP agenda. (Quality, Innovation, Productivity & Prevention – QIPP -  is a large scale transformation agenda within the NHS involving all staff).

Bradford District Care Trust have been engaged in the programme since 2010 and results show that direct care time has increased by 25% with a significant reduction in both reported incidents and interruptions to direct care. At the same time the team have been able to increase job satisfaction amongst staff – making this a project that has positively impacted on all areas of the unit.

-ENDS-

The Lean Healthcare Academy is a division of Virtual College the UKs leading eLearning provider with over 700,000 online learners. The Lean Healthcare Academy was established in 2006 and supplies flexible training solutions to NHS and the wider healthcare economy.

 

VIRTUAL COLLEGE, Marsel House, Stephensons Way, Ilkley, LS29 8DD

Tel: 01943 885084       Press contact for event:  Lesley Holdsworth on 07889 310300

 

The Lean Healthcare Academy is a Division of Virtual College Group PLC.         Company Registration Number: 3919407

About Virtual College
Founded in 1995, Virtual College has developed into one of the UK’s leading providers of total solutions within the e-learning arena. Its key objective is to help enhance the traditional learning solution through the careful integration of technology. This total solution embraces all aspects of the learning experience and, unlike many other e-learning providers, extends to actual programme/qualification delivery – resulting in a unique blended delivery solution.

The company has developed a comprehensive product range focused specifically on helping businesses improve their performance through the adoption of new ways of learning. The successes achieved in providing innovative and effective learning solutions demonstrate that the Virtual College is well on our way to achieving its mission statement: “To be a world-class provider of blended training and development solutions.”

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